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1. What are your hours of operation?
2. Do I need to book my own airline & hotel?
3. Will the trip itself be excessively long or inconvenient to plan?
4. What kind of accommodations are provided?
5. Will I need any travel documents?
6. What if I need to make changes to my itinerary when I am already abroad?
7. I do not like to travel alone. Can I bring someone with me?
8. Is it safe to have my procedure done in an international hospital?
9. Do the international physicians perform the procedure in the same way it is done in the US?
10. If I go to an international destination, is the recovery time different than if the procedure was done in the US?
11. What if there are complications with my procedure?
12. What if my physician or medical group discourages me from going to an international destination for my procedure?
13. Do I need to schedule my own follow up care?
14. Why choose Satori World Medical?
15. What does Satori provide my client?
16. How does the quality compare to medical providers in the U.S.?
17. What does it cost to add Satori’s Global Network?
18. How do I add the Satori Global Network as a choice for my clients’ group medical plan?
19. How does the company share its savings with its employees?
20. What is a Health Reimbursement Account?
21. Are employees taxed on the contributions that the employer makes to their HRA?
22. What medical expenses can be reimbursed from an employee’s HRA?
23. Do all contributions to an employee’s HRA need to be used by the end of the plan year in which it is contributed?
24. Can the balance of an HRA be used to reimburse expenses incurred following an employee’s termination of employment?
25. Are contributions to the HRA tax deductible to the employer?
26. Does the HRA need to be funded?
27. Does the HRA need to provide for earnings on outstanding HRA balances?
28. Can the Satori Global Network along with the HRA savings component be incorporated into your self-insured medical plan?
29. Is an HRA an ERISA welfare plan?
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1. Q: What are your hours of operation?
A: At Satori World Medical, a representative from our office is available to you 24 hours a day, 7 days a week. When you are traveling abroad for your medical procedure, you will always be able to contact us for assistance.
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2. Q: Do I need to book my own airline & hotel?
A: No, Satori's Travel Care Coordinators (TCC) are specifically trained and skilled in the art and science of customer service and medical travel. Our TCC's will book all your travel to your destination country, including hotel & transportation for you and a companion. Additionally, Satori's TCC"s will provide you with valuable advice about policies, culture and what to expect in the country where you obtain your procedure.
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3. Q: Will the trip itself be excessively long or inconvenient to plan?
A: Some of our destinations are only a 6 hour flight from the East Coast. Our Travel Care Coordinators will discuss the pros and cons of each destination with you. Additionally, we have excellent and experienced staff ready to assist you in making your trip as convenient as possible.
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4. Q: What kind of accommodations are provided?
A: Satori World Medical has contracted with upscale InterContinental hotels and resorts in each location that are dedicated to superior service, which will enhance your recovery. Each hotel is visited, toured and personally approved by Satori World Medical team members, ensuring nothing but superior accommodations to enhance your stay for both you and your companion.
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5. Q: Will I need any travel documents?
A: Yes, you will need a passport. Depending on what country your passport is issued in, you may also need a visa. Satori's Travel Care Coordinators will assist you in obtaining any necessary documents.
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6. Q: What if I need to make changes to my itinerary when I am already abroad?
A: If you need to make any changes to your itinerary, Satori's Travel Care Coordinators will revise your flight itinerary, as well as your hotel stay. Satori will even contact your loved ones in the United States to inform them of your travel changes.
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7. Q: I do not like to travel alone. Can I bring someone with me?
A: Satori's Business and Care model includes the cost of hotel and travel accomodations for you and a companion while traveling for your medical care. A companion will accompany you during your travel, enhancing the ease of your trip, comfort, and quality of life while abroad. It's all part of the Satori Experience.
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8. Q: Is it safe to have my procedure done in an international hospital?
A: Yes. Satori only contracts with hospitals that are Joint Commission International accredited. The Satori Global Network is comprised of International Centers of Excellence that meet and exceed US standards.
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9. Q: Do the international doctors perform the procedure in the same way it is done in the US?
A: Yes, all of our doctors are US, UK or equivilantly trained and Board Certified.
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10. Q: If I go to an international destination, is the recovery time different than if the procedure was done in the US?
A: The recovery time is the same whether performed in the US or at one of our international destinations.
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11. Q: What if there are complications with my procedure?
A: Complications are unlikely, but if one does occur, the appropriate specialists are available – the same as here in the US.
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12. Q: What if my primary care physician or medical group discourages me from going to an international destination for my procedure?
A: Satori Nurse Patient Advocates are Registered Nurses with experience in surgical services. Their focus is to act as the liasion for you and your provider to coordinate optimal delivery of your healthcare services. They will contact your physician and/or medical group to discuss your procedure and address any concerns they may have.
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13. Q: Do I need to schedule my own follow-up care?
A: No. As part of our Quality Assurance Program, prior to your departure to your international destination, Satori World Medical's Nurse Patient Advocate will schedule your follow-up care in the US with your local primary care physician. Prior to returning, we will also contact your US provider to remind them of your appointment.
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14. Q: Why choose Satori World Medical?
A: Satori's unique Business & Care model is unlike any other company in the marketplace. What sets Satori apart from other global networks is the Satori Global Network is comprised of the "Best of the Best" hospitals around the world, our robust quality programs ensure optimal delivery of care, our proprietary Health & Shared Wealth Program shares the economic savings with all insurers, employers, and individuals, and our program includes world-class client services and a companion care program.
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15. Q: What can Satori provide my client?
A: Satori provides access to a high quality global healthcare at state-of-the-art accredited hospitals and world-class physicians. All Satori Global Network hospitals are Joint Commission International Accredited and our physicians are US or UK or equivilantly trained and Board Certified. Satori prices include the cost of travel and hotel accommodations. Satori delivers the quality clients expect, but at a fraction of the cost. Typically, a procedure with Satori is 44-84% less than US hospital and physician fees including medical and travel costs.
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16. Q: How does the quality compare to medical providers in the U.S.?
A: Providing access to quality providers is the focus of our Chief Medical Officer who oversees the Satori Quality Assurance Program. Satori has carefully selected the International Centers of Excellence to be included in our network. All of Satori’s hospitals are Joint Commission Internationally accredited, meet established standards of excellence, and have achieved high quality outcome levels that meet or exceed standards of many leading US hospitals. All of Satori’s Global Network hospitals have been personally visited and evaluated by our Chief Medical Officer, reviewing medical quality data, inspecting facilities, equipment & technology, and meeting and interviewing members of each hospitals. In addition as part of our Quality Assurance Program, our Chief Medical Officer and Medical Quality Advisory Board will continually monitor and assess facilities, physicians, and patient outcomes to ensure Satori’s Global Network offers an excellent patient experience.
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17. Q: What does it cost to add Satori’s Global Network?
A: There is no monthly or annual network access fees, and zero PEPM fees to provide individuals access to the Satori Global Network. Typically, a procedure with Satori is 44-84% less than US hospital cost and physician fees including medical and travel costs. You can start saving today with no fixed cost to add the Satori Global Network to your plan.
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18. Q: How do I add the Satori Global Network as a choice for my clients’ group medical plan?
A: You should call a Satori Sales team member. We can assist in identifying if your insurance company, employer, or Third Party Administrator can offer your members the Satori Global Network. Call today, to begin helping your members save significantly on their healthcare cost swhile providing an additional new medical benefit at no cost, as well, as real dollar savings generated to their employees. Everyone benefits by adding Satori.
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19. Q: How does the company share its savings with its employees?
A: One method for our model utilizes a Health Reimbursement Account (HRA), an employer funded benefit plan that reimburses employees for qualified medical expenses. Employers will fund a portion of the savings to their employees and waive all out-of-pocket expenses when they select a Satori network provider for their procedure.
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20. Q: What is a Health Reimbursement Account?
A: An Health Reimbursement Account (HRA) is an employer-funded arrangement that reimburses employees for certain medical care expenses incurred by the employees. Unused amounts can be carried forward to future years.
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21. Q: Are employees taxed on the contributions that the employer makes to their HRA?
A: No. Contributions made to an employee’s HRA are not taxable.
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22. Q: What medical expenses can be reimbursed from an employee’s HRA?
A: The HRA may reimburse medical expenses up to and as defined in IRC Section 213(d). Medical expenses include co-payments, deductibles, and medical expenses not covered by the company’s major medical plans. Medical expenses defined in IRS Section 213(d) also include, but are not limited to, premiums for accident or health coverage, long-term care insurance, retiree medical coverage and home health care expenses. Please see your plan document for specifics regarding eligible and reimbursable expenses.
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23. Q: Do all contributions to an employee’s HRA need to be used by the end of the plan year in which it is contributed?
A: No. The IRS provides that the HRA can be designed to roll-over the balance of the HRA from year-to-year.
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24. Q: Can the balance of an HRA be used to reimburse expenses incurred following an employee’s termination of employment?
A: Yes.
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25. Q: Are contributions to the HRA tax-deductible to the employer?
A: Yes.
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26. Q: Does the HRA need to be funded?
A: No. Reimbursement of expenses can be made from the general assets of the company.
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27. Q: Does the HRA need to provide for earnings on outstanding HRA balances?
A: No.
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28. Q: Can the Satori Global Network along with the HRA savings component be incorporated into your self-insured medical plan?
A: Yes.
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29. Q: Is an HRA an ERISA welfare plan?
A: Yes, unless it is a government plan or a church plan. As an ERISA welfare plan, the HRA must be formalized.
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If you have any additional questions, or would like additional information regarding Satori World Medical, please contact us using the provided contact form or by calling us at (619) 704-2000 and a representative will be able to assist you. |
